If you have any queries regarding an order made on easons.com, or your account on easons.com, have a look below at our Top FAQs and hopefully you will find the information you are looking for.

What is the difference between 'Click and Collect' and 'Reserve and Collect'
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‘Click and Collect’

  • Purchasing an item online to be delivered to a store for collection.
  • Delivery time can vary if from our local warehouse (2-5 days), or our extended catalogue range (5-7 days).
  • Service applies to full range of stock available on Easons.com

‘Reserve and Collect’

  • Purchasing an item in store, after reserving a copy for collection online.
  • Available 2 hours after reservation
  • Service applies for stock available in stores.

When will my order be delivered?
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Deliveries within Ireland:
Most orders will be delivered in 2-3 working days. On some occasions, depending on the item, it may take up to 5 working days if the book has to be first sent to our distribution centre. An Post deliver all our packages and they deliver Monday to Friday, 9am – 6pm. Saturday and Sunday are not working days therefore are not included within the delivery timeframe. Once your order has been despatched you will receive an email notification and thereafter you will receive delivery updates from An Post keeping you up to date with the progress of your delivery and when to expect them to deliver your order.

If you have opted to deliver your order to a country other than Ireland, the delivery times will vary to that above.

UK – up to 6 working days
Europe – up to 7 working days
USA & Canada – up to 10 working days
Rest of World – up to 12 working days

If your order should have been delivered by now, and hasn’t been, you can email us at support@easons.com and we will look into it for you.

Why did I receive only part of my order?
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While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. On these occasions, we will continue to update you via email as your order progresses. If you still have questions, or want to query a specific order, you can email support@easons.com or call us on 01 8448815.

Can I change my order/delivery address?
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It is possible to change the shipping details on your order for a short time after it has been placed.

Please contact us as soon as possible on 01-8448815 with your order number, and we will update the address.

Please do not email with these requests as we will be able to take action quicker via a telephone call.

I haven’t received a confirmation email?
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You should always receive a confirmation email once your order has completed, followed by a dispatch email once the order has left our warehouse If you do not receive these emails, check your account information to ensure the correct email address has been submitted and there are no misspellings.

What can I do if there is something wrong with my order?
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We are really sorry if we have made a mistake. If we have sent you an incorrect item or the item is damaged, please return it following the standard returns procedure and we can then resolve the issue. You can use our freepost number if we are at fault, and please fill in the returns form which is attached below.

Returns Document

If you need further information on this, please call us on 01-8448815 or email us at support@easons.com. You can view our standard returns policy here.

How do I Cancel an Order?
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Unfortunately, it is not currently possible for customers to cancel an order.

Please contact us at support@easons.com or call us on 01-8448815, before the order is dispatched, and we can cancel and refund the order for you.

Individual items can also be cancelled from an order, if you wish to continue with only part of the order. We are unable to swap in a new item into the place of a cancelled item. A new order would have to be placed in this case.

If the order has already been dispatched, it is possible to refuse to accept the delivery by not signing for it. In order to do this, please inform the carrier that you do not wish to accept it; at which point the package will be returned to sender. Please contact our online customer service in this case, so a refund can be applied more swiftly once the package is returned.

How long will it take to get a refund?
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A refund will be made for any cancelled orders or for orders where Eason made a mistake. The amount to be refunded will be paid back on to the card that was used for the original purchase. Please allow 3-5 working days for the refund to appear in your account. If you have any queries about a refund, you can contact our customer support team at support@easons.com or call them on 01 8448815.

Will I have to sign for the delivery?
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All Easons.com orders are shipped by registered post for greater security and tracking purposes. A signature will be required for delivery.

If no one is there to receive the delivery, a delivery card will be left at the address with instructions on how and where to collect your order. An Post will hold the package for 5 working days before the package is returned to sender.

How much does delivery cost?
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Delivery to Ireland and the UK is free for all orders over €10.

Delivery Charges – Under €10
Ireland & UK – €3.80
Europe – €10
USA & Canada – €25
Rest of World – €25

Delivery Charges – Over €10
Ireland & UK – FREE
Europe – €10
USA & Canada – €25
Rest of World – €25

I have an account but can't log in. Why?
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The most common reason for this is that the wrong password is being entered. To reset your password, click on “password problems” on the account log in page. You can reset your password by entering your email address and clicking ‘Request a New Password’. We’ll email you a temporary password that will allow you to sign in to Easons.com. Upon signing in, you’ll be asked to immediately create a new personalised password of your choice.

Please also be aware that your loyalty log in details are separate from your online shopping account. If you have a loyalty account, these log in details are used to access your loyalty account only. You can create a separate account on easons.com if you want to and this will make shopping online with us easier and quicker as you can store your delivery details.

 

How do I track my order?
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All orders will be delivered by An Post. To track your order please go to: www.anpost.ie and enter in your order reference number which was sent to you in your order confirmation email which will have come from “Eason Online” with the subject line “Easons Receipt” – An Post track and trace system allows you to track your item from dispatch to delivery.

What happens if my order is damaged when it arrives?
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Please notify us if you are unhappy with the condition of the goods. You will have to return the goods to us (we will cover the costs of the return). Once we receive the goods we will refund or re-supply as per your wishes. If you still have questions, you can email the Customer Service Team on support@easons.com or telephone 01-8448815.

Can I collect my online order at an Eason Store?
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Yes – Easons.com now offers a ‘Click and Collect’ service; whereby your order placed online can be shipped to a retail store of your choice for collection (this excludes Franchise stores).

From the Basket screen, continue to ‘Step 1’ of the payment process where the list of participating stores can be found in a drop down list.

How can I pay for my order?
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To order online you will need a VISA, VISA Debit, MasterCard or Maestro card. We also accept 3V cards as well as PayPal. All payments are made in Euro.

Can you gift wrap my order?
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Unfortunately, gift wrap is not available for any orders placed on easons.com. We apologise for any inconvenience caused.

How do I contact the customer support team?
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For queries about your online order, or any other online query, you can contact us by:
Email: support@easons.com
Telephone: 01-8448815

For store based queries, call the individual store directly. You can get all the contact details by visiting our store locator.

We would be delighted to hear your feedback – please do not hesitate to contact us if you have any suggestions. We want to help you as best we can and have therefore collated a list of common questions and issues that you might encounter. If we have missed a question you need an answer to, please do not hesitate to email us with your enquiry.

How do I unsubscribe from Eason newsletters?
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We use your email address to send you newsletters or other communications that you have requested from easons.com. Out of respect for our users we offer an opt-out via the ‘Unsubscribe’ link in the footer of every promotional email we send.

However, you can also unsubscribe by clicking here and entering in your email address.