Returning an item

We accept returns up to 28 days after dispatch if the goods are still in the same condition in which they were shipped.

1.) Return by Post: If you would like to return goods directly to us, please contact to request a returns label; which must be printed and attached to your parcel. Post the goods back to us with all paperwork enclosed and, once we receive your returned item, we will credit your original payment account and email you to let you know.

For your return to qualify for a refund:

  • The items must be in the original condition with any applicable security seals intact
  • Repackage the products securely and send to the address provided on the returns form
  • Include the reason for the return, the invoice number and your email address or telephone number

Note: The postage cost for returned goods will be borne by the customer, unless the fault was with Eason.

2.) Return via Store: Alternatively, you can drop your order into a participating Eason retail store for free (this excludes franchise stores). To ensure you get a refund, please take a copy of your invoice or order confirmation email with you into a participating store within 28 days of receiving your order.
We will arrange a refund onto the original payment method used for the order which you will receive within 3-5 business days.

Restricted Returns: Certain goods, such as print-on-demand titles or special limited editions, are not eligible for return. This will be indicated to you before you place your order.