While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. Please note, DVDs are delivered separately and in their own packaging.
On these occasions, we will continue to update you via email as your order progresses. If you still have questions, or want to query a specific order, you can email firstname.lastname@example.org or call us on 01 8448815.