Once your order has been placed, it is generally too late to adjust items within your order or changes to your delivery address, as your order is sent to the warehouse almost immediately. If you have just placed your order...
We are very sorry if there is a mistake with your order. If we have sent you an incorrect item, please return the item and we will resolve the error. We can then organise a replacement, or process a refund...
To update your account details such as your address, telephone number and email address, please visit Your Account. Unfortunately, you cannot update any order details once an order has been placed.
If you can’t add an item to your basket, or there is no option to, it usually means this product is out of stock. You may be viewing an old, cached version of our website. Try clearing your browser cache,...
Please notify us if you are unhappy with the condition of the goods you receive from easons.com. You will have to return the goods to us. Please contact us for a freepost returns form. Once we receive the goods we...
Having issues logging in to your account? The most common reason for this is that the wrong password is being entered. To reset your password, click on "password problems" on the account log in page. You can reset your password...