Orders and Returns

• Online Shopping
  • Easons.com
    • Tracking your Order Online
    • Unsubscribing from our newsletters
    • Eason promotions and discount codes
    • Use of cookies on easons.com
    • Stock levels explained
    • Why can’t I add an item to my basket?
    • Updating personal information
    • Self Publishing
  • Account
    • Are my details secure?
    • How do I contact the customer support team?
    • Password and account difficulties
  • General
    • Careers at Eason
    • Contact details for Eason
    • Store Gift Cards
• Orders and Returns
  • Reserve and Collect
  • How do I contact support?
  • Pre-Orders
  • Click and Collect
  • Delivery costs
  • How do I cancel an order?
  • If I place an order, when will my account be charged?
  • Refunds and how to apply for one
  • Returns Policy for Easons.com Orders
  • When will my order be delivered?
  • Why did I receive only part of my order?
  • What happens if my order is damaged when it arrives?
  • Can I change my order/delivery address?
  • What can I do if there is something wrong with my order?
• Back To School
  • Promotion Codes on School Books
  • School Book Covering
  • Click & Collect In-store
  • Delivery for School Book Orders
  • Returns Policy for School Book Orders
• Eason Loyalty Program
  • Eason Loyalty Program
  • How to check the balance on my loyalty card
  • How the loyalty card works?
  • What products are excluded from the loyalty program?
  • I have lost my loyalty card
  • How to register for a loyalty card?
  • Can I use a card registered in Northern Ireland in the Republic?
• Payment
  • About the Store Your Card Payment Option
  • Using 3rd Party gift cards and book tokens
  • How do I pay for my order using an eVoucher?
  • Using Eason eVouchers
  • What to do if your card was declined?