Knowledge Base

• Easons.com
• Account
• General

• Reserve and Collect
• How do I contact support?
• Pre-Orders
• Click and Collect
• Returns Policy for Easons.com Orders
• Refunds and how to apply for one
• When will my order be delivered?
• Why did I receive only part of my order?
• Delivery costs
• How do I cancel an order?

• Eason Loyalty Program
• How to check the balance on my loyalty card
• How the loyalty card works?
• What products are excluded from the loyalty program?
• I have lost my loyalty card
• How to register for a loyalty card?
• Can I use a card registered in Northern Ireland in the Republic?

• About the Store Your Card Payment Option
• Using 3rd Party gift cards and book tokens
• What to do if your card was declined?
• How do I pay for my order using an eVoucher?
• Using Eason eVouchers