Knowledge Base

7 ArticlesDelivery →

• Click and Collect
• Click & Collect In-store
• Delivery for School Book Orders
• When will my order be delivered?
• Why did I receive only part of my order?

0 ArticlesGeneral eBooks & eReaders →

6 ArticlesGeneral Queries →

• Contact details for Eason
• Unsubscribing from our newsletters
• Careers at Eason
• Eason loyalty program
• Use of cookies on easons.com

0 ArticlesKobo eBooks & eReaders →

7 ArticlesLoyalty →

• Using Your Loyalty Card on School Books
• I have lost my loyalty card
• What products are excluded from the loyalty program?
• How to check the balance on my loyalty card
• How the loyalty card works

3 ArticlesMy Account →

• How can I review my order?
• Password and account difficulties
• Updating personal information

7 ArticlesOrders →

• Click and Collect
• Pre-Orders
• School Book Covering
• Tracking your Order
• How can I review my order?

10 ArticlesPayment →

• Promotion Codes on School Books
• About the Store Your Card Payment Option
• Using 3rd Party gift cards and book tokens
• What to do if your card was declined?
• How do I pay for my order using an eVoucher?

5 ArticlesReturns & Refunds →

• Returns Policy for Easons.com Orders
• Returns Policy for School Book Orders
• Refunds and how to apply for one
• What happens if my order is damaged when it arrives?
• What can I do if there is something wrong with my order?

6 ArticlesSchool Books →

• Using Your Loyalty Card on School Books
• Promotion Codes on School Books
• School Book Covering
• Click & Collect In-store
• Returns Policy for School Book Orders

2 ArticlesStock →

• Stock levels explained
• Why can’t I add an item to my basket?